Privacy Policy

THE GLOW GROUP NE LIMITED

1. Introduction

THE GLOW GROUP NE LIMITED (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure way.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit our premises

  • Use our services

  • Make a booking

  • Visit our website

  • Contact us

  • Are recorded on CCTV

  • Interact with us online or via social media

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller:

THE GLOW GROUP NE LIMITED

If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website or in-store.

3. The Personal Data We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

  • Name

  • Date of birth

  • Contact details (email address, phone number, postal address)

b) Booking and Service Information

  • Appointment details

  • Service history

  • Preferences relevant to the services we provide

c) Payment Information

  • Transaction details

  • Payment confirmations

We do not store full card details. Payments are processed securely via third-party payment providers.

d) Website and Online Data

  • IP address

  • Browser type and version

  • Pages visited and interaction data

  • Cookies and similar technologies

e) CCTV Footage

  • Images and video recordings captured in and around our premises

f) Communications

  • Emails

  • Messages

  • Call records or notes where relevant

4. How We Collect Your Data

We collect data when you:

  • Book an appointment in-store or online

  • Visit one of our locations

  • Use our website

  • Contact us by phone, email, or social media

  • Are captured on CCTV while on our premises

5. How We Use Your Data

We use your personal data to:

  • Provide our services

  • Manage bookings and appointments

  • Process payments

  • Communicate with you about your bookings or enquiries

  • Improve our services and customer experience

  • Ensure the safety and security of staff, customers, and property

  • Comply with legal and regulatory obligations

We do not sell your personal data.

6. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract – to provide booked services

  • Legal obligation – for accounting, tax, or regulatory purposes

  • Legitimate interests – to operate and protect our business

  • Consent – where required, such as marketing communications

7. CCTV Use

CCTV is in operation at our premises for:


Crime prevention and detection

  • Staff and customer safety

  • Protection of property

Cameras are positioned responsibly and not in private areas.

CCTV footage is:

  • Accessed only by authorised personnel

  • Stored securely

  • Retained only for as long as necessary, unless required for investigation or legal reasons

Requests relating to CCTV footage should be made in writing and may require proof of identity.

8. Cookies and Website Data

Our website uses cookies to:

  • Ensure the site functions correctly

  • Improve performance and user experience

  • Analyse website traffic

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

9. Marketing Communications

We may contact you with updates or offers where you have:

  • Opted in, or

  • Where permitted under legitimate interest

You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

10. Data Sharing

We may share your data with:

  • Payment processors

  • Booking and IT service providers

  • Professional advisers

  • Legal or regulatory authorities where required

All third parties are required to respect data protection laws and handle your data securely.

11. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

Access to personal data is restricted to those who need it for legitimate business purposes.

12. Data Retention

We retain personal data only for as long as necessary:

  • To provide services

  • To meet legal and regulatory requirements

  • For legitimate business purposes

CCTV footage is retained for a limited period unless required for investigation.

13. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

Requests should be made in writing. We may require proof of identity.

14. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO).

ICO website: ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and in-store.

16. Contact Us

For questions or requests relating to this Privacy Policy or your personal data, please contact THE GLOW GROUP NE LIMITED via our official contact details.